Established in 2000, Moneypenny is the world’s market leader for telephone answering, live chat, outsourced switchboard and customer contact solutions. Moneypenny handles more than 2 million legal calls and live chats each year for more than 1,000 legal firms in the UK, including 60 of the Top 200, thanks to its dedicated team of legal PAs.
Communication is key for law firms and in a busy marketplace, first impressions are crucial. The way inbound enquiries are answered gives clues as to a firm’s values, priorities and approach to service. Whether it’s dealing with existing clients, handling new business enquiries or speaking with other professional service providers – the human, friendly touch is vital. Continue reading “Outsourcing your firm’s first impression”