The European region of the Client Intelligence Report received feedback from just over 2,500 in-house lawyers and legal spend decision makers.
The following section offers a short overview of how clients ranked law firms in their region. Respondents were asked to score a list of key performance indicators (KPIs) on a scale of one to ten according to their perception of the law firm’s service in the last 12 months. Each client scored their chosen firms on 13 core KPIs covering client relationship skills, technical legal ability and efficiency in project management. The ranking of firms was vetted for seniority of respondent so that we are able to provide true representation of the firm’s performance in the region.