Legal Business

Numbers crunching – the rise of KPIs for the progressive client

Traditional methods of assessing external legal advisers’ performance are giving way to a more formalised approach. Legal Business examines the rise of the key performance indicator.

‘It goes back to the old business truism that you can only manage what you measure,’ says Eversheds head of international, Stephen Hopkins, who is responsible for the firm’s single-supplier client relationships, a number of which use a series of well-established key performance indicators (KPIs) to measure adviser performance.