Ian Mason and Rob Martin of Thomson Reuters explore the new KM landscape.
What is knowledge management?
In its early days, some may have viewed knowledge management (KM) as a dry, back-office function. It was often confined to the law library (and predominantly practised there, away from the fee-earning frontline). Lawyers kept their precedents safely locked away in their files or drawers. They might be incentivised to share precedents in an annual precedent hunt with a bottle of champagne or similar prize for the best template produced. But that was as exciting as it got.