Legal Business

The future of knowledge management: out of the library into the front line

Ian Mason and Rob Martin of Thomson Reuters explore the new KM landscape.

What is knowledge management?

In its early days, some may have viewed knowledge management (KM) as a dry, back-office function. It was often confined to the law library (and predominantly practised there, away from the fee-earning frontline). Lawyers kept their precedents safely locked away in their files or drawers. They might be incentivised to share precedents in an annual precedent hunt with a bottle of champagne or similar prize for the best template produced. But that was as exciting as it got.