Legal Business

Client Intelligence Report: Data view – Who provides better service among the world’s elite – US or UK law firms?

The chart below illustrates the overall key performance indicator (KPI) scores as defined by the Client Intelligence Report (, for 30 of the largest law firms in the world by size.

The overall KPI ratings show US firms are significantly outperforming their UK counterparts when it comes to client reviews. Of the 15 firms listed here, all but four exceed the average, while only one solely UK-headquartered firm hit comparable scores.