Despite clear progression in the use of non-legal business professionals within in-house teams, general counsel (GCs) often still see ‘legal ops’ as more buzzword than beneficial.
There have been successes. Mo Ajaz is the highly-regarded chief operating officer (COO) at National Grid and, according to GC Alison Kay, he is vital in driving efficiencies. ‘We have a drive to make us much more business friendly and to act more like a business, as well as bringing in tech. We know which outside vendors to look to when it comes to tech.’