Recent weeks have seen a flurry of major law firms confirm plans to restructure their paralegal ranks and business services teams, citing a range of factors including advances in AI and tech, and a need to drive efficiency to meet client needs.
Although the roles at risk are different, the factors putting pressure on both paralegal and business services jobs are similar, leading some firms to rethink how legal work is being delivered and who delivers it.
Business services has borne the brunt of the pressure in recent weeks, with a number of major firms reassessing the functions that need to remain in high-cost locations like London, and those that can be relocated or redesigned.
Clyde & Co last week confirmed that it is undergoing a consultation with support staff across the Asia-Pacific region, with redundancies expected ahead of the opening of a new business services centre in Manila.
In a statement, the firm said the new centre would build on ‘improvements already introduced’ by the firm’s global business services centres in Kansas City and Glasgow, which opened in 2018 and 2015 respectively. The bases, which employ 165 staff between them, provide support across finance, HR, IT and administration.
A Clydes spokesperson said: ‘As a global business and a forward-thinking firm, we continuously review how we can optimise our operations to ensure we meet client expectations and adapt to a changing market.’ While the firm declined to provide specific figures on how many roles may be made redundant, Clydes acknowledged that this would be ‘a challenging time for those who may be affected’.
News of Clydes’ plans came after it emerged that Clifford Chance is set to cut around 10% of its London business services workforce, amounting to an estimated 50 redundancies, with a further 35 roles set to be reshaped.
The planned cuts span finance, HR and IT, with the trigger understood to be the firm reassessing the roles that could be performed more efficiently, or at least as efficiently, outside London.
CC has a paralegal-staffed support hub in Newcastle, acquired from Carillion in 2018, as well as service delivery operations in Delhi, Hyderabad and Warsaw.
Other firms thinking along similar lines around business services roles include Fieldfisher, which last month confirmed that it is in consultation with staff as it moves to transform its Belfast office into a business services centre. The firm did not comment on numbers but relocations to the office, which opened in 2018, and redundancies are expected as it aims to remain ‘competitive and sustainable for the future’.
Structural change
Montresor Recruitment senior director Francesca Milton believes the consultations reflect a wider pattern of structural change, rather than short-term cost-cutting. ‘Business services teams have grown quickly over the last decade as part of long-term planned restructurings, but firms are now looking carefully at how they can do it better – what work really needs to be done in a City office, versus what could be centralised or done by tech,’ she comments.
Moving business services roles to lower-cost locations is, of course, nothing new, with nearshoring or offshoring moves during the 2010s including Herbert Smith and Allen & Overy opening in Belfast in 2011, Ashurst’s Glasgow launch in 2013, Latham & Watkins and Freshfields moving into Manchester in 2015, and Taylor Wessing opening in Liverpool in 2018.
However, recent developments demonstrate that the physical location of staff is only one side of the coin. The other is the acceleration of technology such as AI, with firms increasingly open to how new tech can help them reshape operations.
‘What you’re seeing now is firms starting to explore whether AI can make a difference; whether it can reduce fixed costs’
BCLP announced this spring that it was undertaking a business modernisation programme that will impact approximately 8% of the firm’s global business services population. Global COO Trevor Varnes said the firm was investing in ‘market-leading technology’ and ‘leveraging digital solutions’ to ‘enhance operational efficiency’, while CEO Steve Baumer highlighted the need for ‘a stronger, more agile firm’.
DWF confirmed a consultation with 108 commercial services employees in April, placing them at risk of redundancy as it sought to cut costs, citing a need to respond to the ‘economic environment and ensuring our teams reflect the changing needs of our clients’.
One partner at a UK firm suggests that pricing pressures in an increasingly competitive legal market are accelerating change. ‘What you’re seeing now is UK firms starting to explore whether AI can make a difference; whether it can reduce fixed costs, particularly people, to keep margins up and stop key talent moving to the American firms. That is driving a huge amount of behaviour.’
‘Anything that begins with “admin” is at risk. If you can take two people out of a team of five and replace them with AI that supplements the remaining three, what’s the cost saving? How much does that support margins? And does that keep us competitive in this whole hunt for talent?’ the partner adds.
Paralegal centres under scrutiny
The increasing adoption of AI and other new technology across the legal industry is also expected to see paralegal and legal support roles come under scrutiny, as evidenced by the news that Freshfields is set to scale back its Manchester paralegal hub.
Up to 19 roles are set to be affected as part of a restructuring of its legal support function that kicked off in September. The move comes just over a decade after the magic circle firm launched in Manchester, relocating hundreds of support jobs to the lower-cost hub.
In the context of a ‘fast-changing legal market’ a Freshfields spokesperson cited ‘investing in technology, building key skills in-house and adapting [their] model to meet future client needs’ as reasons for the proposed cuts.
‘Entry-level paralegal work has fallen off a cliff’
According to Montresor’s Milton, this shift is visible across the market. ‘Entry-level paralegal work – first-line research, document production, the admin layer – has fallen off a cliff.’
Despite the pressure, she believes that it is not a simple contraction: ‘Paralegal roles aren’t going to disappear, but they will evolve. While routine tasks will reduce, higher-value project work will still rely heavily on experienced paralegals. The most employable will be tech-literate senior paralegals who are open to new tools.’
According to one London partner, paralegal centres are likely to come under mounting pressure to become early adopters of AI which, in turn, could put more roles at risk.
‘Firms are giving paralegal hubs the technology and saying: “Show us how you can use this, so we can prove its worth”. The paralegal centres will have winners and losers. They’re winners because they’ll be the first properly upskilled in deploying AI for legal functionality. But they’re at risk because the very success of AI may reduce the need for large paralegal centres in places like the UK.’
A&O Shearman’s global head of advanced delivery and solutions, Angela Clist, disagrees with this stance, pointing out that the firm is continuing to recruit paralegal roles in its Belfast hub.
‘Our model is not based on high turnover – we see it as a serious career path. We’re hiring top graduates across the UK for Belfast – it is about adding value at a higher level.’
‘These roles are important for business – we’re responding to client demands for more for less,’ she adds.
Her position aligns with several other firms contacted by Legal Business, which said they had no plans to reduce support staff headcount, with some, such as Kennedys and McDermott Will & Schulte, noting that business services headcount had been rising steadily in recent years.

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