‘Most of our clients are entities – be they corporations or partnerships – but these client relationships are, above all, a series of relationships with individuals. You may be acting for one of the biggest global corporations, but ultimately, it’s all about building trust with individuals,’ explains Slaughter and May managing partner David Johnson.
When it comes to the priorities for clients when choosing a law firm, the quality of the individuals who work there is of course high up the list. But while partners can reel off their monthly billings, quality isn’t always an easy metric to quantify.
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