Top tips for case management
With pressure to increase capacity, work collaboratively and have management information at the GC’s fingertips, many in-house departments turn to a case management system. A clever one can bridge gaps caused by time zones, streamlining even multinational teams.
Yet many in-house legal teams in corporate organisations do not have case management systems in place at all, according to Iken’s product manager, Christopher Drew. ‘Sometimes there is no central access. A case management system means having no more siloed information, hidden email chains, or inaccessible information kept in people’s inboxes, as it’s all stored centrally,’ he explains.
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