Top tips for case management
Case and matter management software specialists Iken talk us through some of the dos and don’ts when it comes to finding the right case management system.
With pressure to increase capacity, work collaboratively and have management information at the GC’s fingertips, many in-house departments turn to a case management system. A clever one can bridge gaps caused by time zones, streamlining even multinational teams.
Yet many in-house legal teams in corporate organisations do not have case management systems in place at all, according to Iken’s product manager, Christopher Drew. ‘Sometimes there is no central access. A case management system means having no more siloed information, hidden email chains, or inaccessible information kept in people’s inboxes, as it’s all stored centrally,’ he explains.
