Metrics and measurements
GC spoke to in-house counsel and a global leader in management consulting to learn how process management, measurement and metrics are becoming an increasingly important tool for GCs and how different businesses are putting them to use in order to evolve their service-delivery models.
‘Corporate law departments are under enormous pressure to change. The business has higher expectations than it once did, and law departments must manage more and riskier legal and compliance work,’ explains Jason Heinrich, partner at Bain & Company’s Chicago office and a leader in both performance improvement and legal and compliance operations.
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