In Conversation
The legal team of McDonald’s Singapore faces a balancing act. On the one hand as a food retailer it needs to keep internal spend particularly low. On the other, it is keen to adopt technology to improve the team’s output and efficiency. Faz Hussen explains that adopting a DIY approach has helped to square this circle.
Most of our software is built in-house and customised for the legal team’s own use. Using home-grown software has two main advantages. It is obviously much cheaper, and developing our own in-house software means that we can hedge on business costs as opposed to getting them signed off for external technology.
Perhaps a bigger advantage is that internally developed technology can be customised to match systems we are already familiar with. That will ensure other business units can seamlessly work with the platform. Working with customised software is much more intuitive and user-friendly. When you take on technology from external sources there is always going to be a process of learning and testing.
