US firms are once again on the march in London, with Kirkland and Cravath leading the moves of the last few weeks with hires from legal tech Harvey and Linklaters respectively.
Bryan Cave Leighton Paisner: The Client’s View
Bryan Cave Leighton Paisner
Lawyers and
Team Quality
81.93

Quality of partners 84.52
Quality of associates 74.14
Partner availability and engagement 83.99
What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.
The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.
This article focuses on Lawyers and Team Quality, for which Bryan Cave Leighton Paisner scores 81.93. (The rest of this article is available to logged-in users only. If you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Bryan Cave Leighton Paisner: The Client’s View”
Latham & Watkins: The Client’s View
Latham & Watkins
Lawyers and
Team Quality
85.21

Quality of partners 88.73
Quality of associates 81.14
Partner availability and engagement 86.01
What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.
The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.
This article focuses on Lawyers and Team Quality, for which Latham & Watkins scores 85.21. (The rest of this article is available to logged-in users only. If you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Latham & Watkins: The Client’s View”
Hogan Lovells: The Client’s View
Hogan Lovells
Lawyers and
Team Quality
81.20

Quality of partners 84.08
Quality of associates 76.19
Partner availability and engagement 83.46
What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.
The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.
This article focuses on Lawyers and Team Quality, for which Hogan Lovells scores 81.20. (The rest of this article is available to logged-in users only. If you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Hogan Lovells: The Client’s View”
Ashurst: The Client’s View
Ashurst
Lawyers and
Team Quality
79.59

Quality of partners 83.47
Quality of associates 75.76
Partner availability and engagement 83.18
What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.
The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.
This article focuses on Lawyers and Team Quality, for which Ashurst scores 79.59. (The rest of this article is available to logged-in users only. If you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Ashurst: The Client’s View”
Herbert Smith Freehills: The Client’s View
Herbert Smith Freehills
Lawyers and
Team Quality
82.30

Quality of partners 85.21
Quality of associates 78.16
Partner availability and engagement 83.46
What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.
The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.
This article focuses on Lawyers and Team Quality, for which Herbert Smith Freehills scores 82.30. (The rest of this article is available to logged-in users only. If you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Herbert Smith Freehills: The Client’s View”
Life During Law – Penny Angell
In my second year studying law at university, I fell in love twice. Not only did I meet my future husband, but I also did a vacation scheme at pre-merger Lovells and realised I had also found my career soulmate. Last year was quite special, as I celebrated my 30th anniversary at Hogan Lovells and my 25th wedding anniversary. Continue reading “Life During Law – Penny Angell”
Glasses half full
Geoff Moore, managing partner of Ireland’s Arthur Cox, is looking at life with his glass very much half full, and he is not alone. ‘Notwithstanding the awfulness going on around the world – two full-blown wars, geopolitical tensions, election uncertainty, and more – the underlying domestic economy in Ireland is actually performing very strongly,’ says Moore. ‘Things have remained robust.’
Vodafone UK head of legal Karen Thorpe on winning LB’s In-House Team of the Year and Vodafone’s ‘once in a lifetime’ merger with Three
With work including the proposed merger of Vodafone and Three’s UK businesses – a deal that would create the largest mobile operator in the UK; the successful defence of the £1bn Phones 4u litigation – the culmination of a decade’s worth of work for Vodafone’s legal team; and the launch of a major in-house transformation project, it’s fair to say that Vodafone’s lawyers have been keeping themselves busy.
Legal Business caught up with Vodafone UK’s head of legal, Karen Thorpe (pictured, sixth from left), to discuss an award-winning year.
‘A true win’ – Baker McKenzie on record Ecuador $1.6bn debt-for-nature swap and winning Finance Team of the Year
Baker McKenzie won Finance Team of the Year at the Legal Business Awards for representing project manager Oceans Finance Company in structuring and implementing the government of Ecuador’s $1.6bn debt-for-nature swap and providing $300m for the Galápagos Islands – the largest marine conservation debt conversion to date.
LB spoke with partners Matthew Cox and James Tanner (pictured, middle) to learn more about their experience working on this landmark deal, the challenges they encountered, and what it meant to win Finance Team of the Year.
‘Deals like this act as a catalyst’ – Gowling WLG on its Legal Business Award-winning work for AstraZeneca
Gowling WLG won this year’s LB Award for Life Sciences Team of the Year for its role in advising AstraZeneca on a collaboration and license agreement with biopharmaceutical company Quell Therapeutics worth more than £2bn. LB spoke with two of the partners who worked on the deal to discuss why it’s important and what it means for the team.
McDermott snaps up CMS international private equity co-head in London
McDermott Will & Emery has announced today (28 October) that Jason Zemmel (pictured) has joined the firm’s transactions group as a partner.
Continue reading “McDermott snaps up CMS international private equity co-head in London”
‘What sort of profession do we want to have?’ – young Black lawyers on diversity, inclusion, and what needs to be done
‘There’s lawyers all over the world. The question isn’t whether or not Black people can be lawyers. The question is, what is it about England and Wales that means that Black lawyers don’t get the same opportunities as their white counterparts? And there’s no way to explain that other than racism.’
This comment from one City associate frankly states the issue. ‘When we talk about DEI’, they continue, ‘it’s often a very polite, corporate way of saying “Don’t be racist.”’ Law firms are, perhaps understandably, reluctant to use words like racism in their communications. But failure to acknowledge the problem makes it all the harder to resolve.
Legal 500 UK ESG Awards 2025 – nominations now open
Nominations are now open for the Legal 500 UK ESG Awards 2025, following a highly successful debut last year. The event will celebrate exceptional contributions to environmental, social, and governance (ESG) initiatives within the legal sector. Continue reading “Legal 500 UK ESG Awards 2025 – nominations now open”
‘Why not me?’ – the law firms leading the way in the Social Mobility Employer Index
Browne Jacobson has topped the 2024 Social Mobility Employer Index with Slaughter and May, Linklaters, Lewis Silkin, Norton Rose Fulbright and Freshfields all ranking within the top 10. Continue reading “‘Why not me?’ – the law firms leading the way in the Social Mobility Employer Index”
‘Leave no stone unturned’: LB speaks to Barrister of the Year Edward Henry KC
Mountford Chambers’ Edward Henry KC won the title of Barrister of the Year at the Legal Business Awards this past September. LB‘s disputes correspondent Isabel Caine spoke with him to hear about his process, the art of cross examining, and his work on the two major cases that won him his trophy.
Continue reading “‘Leave no stone unturned’: LB speaks to Barrister of the Year Edward Henry KC”
Gowling WLG: The Client’s View
Gowling WLG
Lawyers and
Team Quality
80.33

Quality of partners 83.52
Quality of associates 73.42
Partner availability and engagement 84.12
What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.
The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.
This article focuses on Lawyers and Team Quality, for which Gowling WLG scores 80.33. (The rest of this article is available to logged-in users only. If you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Gowling WLG: The Client’s View”
Eversheds Sutherland: The Client’s View
Eversheds Sutherland
Lawyers and
Team Quality
79.57

Quality of partners 82.97
Quality of associates 76.67
Partner availability and engagement 83.19
What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.
The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.
This article focuses on Lawyers and Team Quality, for which Eversheds scores 79.57. (The rest of this article is available to logged-in users only. If you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Eversheds Sutherland: The Client’s View”
Sidley expands with double high-yield hire from Latham
Sidley Austin has bolstered its London office by hiring high-yield partners Scott Colwell and Patrick Kwak from Latham & Watkins. Continue reading “Sidley expands with double high-yield hire from Latham”
Smaller footprint, bigger ambition: A&O and Hogan Lovells office cuts underline global pressure on profits
As firms grapple with what it means to be global, while also managing intense pressure on costs, the question of whether less profitable international offices are still a justifiable expense is rising up the agenda for many.
This issue has been underlined by the recent news that both A&O Shearman and Hogan Lovells are making cuts to their international presence, with Johannesburg identified by both as a location which is no longer a necessity.
News broke at the start of September that A&O Shearman would be closing its 32-lawyer Johannesburg office, as part of a broader post-merger play that will include a 10% reduction in its global partnership, and the wind-down of its consulting business.
This was followed swiftly by the announcement that Hogan Lovells was to close three offices in Johannesburg, Warsaw and Sydney, marking a complete withdrawal from the Australian market, where it launched in 2015.
‘It’s very competitive at the top end of the top 20 law firms, and the pressure from US firms is getting increasingly intense. Many of the markets these firms traditionally operated in are no longer a priority.’
Duncan Weston, CMS
Hogan Lovells chief executive Miguel Zaldivar said the decision to close the offices had been driven by ‘a strategic review of our geographic footprint to focus on markets with the strongest client demand’, while emphasising key markets like London, New York, California and Texas. He also pointed to a move by the firm to focus on ‘the most complex, high-value work in major markets’, a strategy which helped drive a record-setting 20% hike in profits per equity partner in 2023.
A&O Shearman managing partner Hervé Ekué’s statement struck similar notes, describing the firm’s exit from Johannesburg, where it opened in late 2014, as ‘a difficult but necessary step’.
While the 2010s saw a stream of international firms move into South Africa, including Herbert Smith Freehills, Clyde & Co and Pinsent Masons, firms on the ground now acknowledge that competition for work is tough in what is a ‘saturated’ market.
Sally Hutton, managing partner at leading South African firm Webber Wentzel, which since 2013 has had an alliance with Linklaters, summed up the challenges firms face. ‘The South African legal market is a fairly saturated domestic environment dominated by well-established, full-service corporate law firms, making it challenging for smaller offices of international firms to compete here without a full suite of specialist services.’
The challenge is exacerbated by the pan-African service offered by many local firms, either via alliances or local offices, which enables them to handle work at much lower rates than international entrants – something which ‘further increases the difficulty for firms to compete’, as Hutton explained.
Reflecting on the historical strategies employed by international firms, Hutton noted that many entered the South African market by offering above-market salaries and undercutting prices to capture market share – tactics that have adversely affected profitability: ‘In 2015-16, many international firms entered the South African market with local offices. Now, nearly a decade later, it seems that the inherent challenges they faced are now being highlighted.’
‘There are two possibilities for such firms: either an office, albeit unprofitable, is so small by global standards that it flies under the radar; or alternatively, even a small office that is not sufficiently profitable is regarded as a diversion of management’s attention,’ she explained.
At CMS, which has had a presence in South Africa since 2019, executive partner Duncan Weston placed the withdrawals by A&O and Hogan Lovells in the context of the war for talent. ‘These cutbacks are driven by intense high-level competition. Firms are up against very tough competitors.
‘South Africa is a fairly saturated legal market dominated by well-established, full-service firms, making it challenging for smaller offices of international firms to compete.’
Sally Hutton, Webber Wentzel
‘It’s very competitive at the top end of the top 20 law firms, and the pressure from US firms is getting increasingly intense. Many of the markets these firms traditionally operated in are no longer a priority. Instead, they’re focusing on regions where they can maintain higher profitability,’ he expanded. ‘In markets like Johannesburg, there are strong local law firms, and the global firms likely feel they can rely on these local players when the occasional deal arises, allowing them to narrow their focus.’
While firms like A&O Shearman and Hogan Lovells are pulling back, other international entrants – including Norton Rose Fulbright, DLA Piper, Clydes, and White & Case – remain committed to South Africa. Peter Scott, co-global managing partner at Norton Rose Fulbright, points to the flexibility of their global structure compared to the more rigid models of firms like A&O and Hogan Lovells, which ‘puts certain parts of the business under stress to meet global metrics – one size essentially has to fit all’.
Similarly, Weston described CMS’s approach as more adaptable, allowing the firm to avoid profitability dilution. ‘Our structure allows us to operate in multiple jurisdictions across Latin America and Africa without impacting profitability in places like London.’
While the future for Hogan Lovells’ lawyers in South Africa is still uncertain, A&O’s Johannesburg team has quickly found a new home, with leading African firm Bowmans confirming that the entire group will be joining them in early January 2025, including eight partners and a further six lawyers who are set to join as partners.
In a statement welcoming the hires, Bowmans chair and senior partner Ezra Davids said that the move ‘aligns with our strategic objective of being the go-to African law firm for advising clients on their most complex legal challenges and opportunities across the continent’.
The question of how Bowmans will integrate the former A&O team is one that will be closely watched in the market, with pay alignment a key consideration. ‘The key question now is what internal disruption will occur for firms that absorb their salaried employees without adjusting their remuneration,’ said Hutton. ‘We know that some of them are earning above-market salaries, so it will be interesting to see how firms manage that,’ she explained.
While law firms leaving a market rarely looks like a positive development, for the law firms that remain in the South African market, there will now be opportunities to absorb talent and gain market share. As Weston summed up: ‘I believe we’re in a good position. With two of the biggest international law firms now out of the market, we’ve solidified our standing, and that’s a great place to be.’
In Hutton’s view, one closure is clearly more significant than the other. ‘The closure of the Hogan Lovells office will have little impact on our local legal market. However, the A&O Shearman office was larger, and its closure will have a more significant impact as they were a disruptive competitor – particularly in relation to paying above-market salaries to attract talent. This may help stabilise the market to some extent in terms of remuneration levels.’
And as to whether there will be more closures, Weston is circumspect. ‘We’re seeing more and more firms pulling out of certain markets – US firms have withdrawn from China, and now we’re seeing firms exit Africa, Central Europe, and Australia – regions where, frankly, they’re not seeing significant returns. But I don’t foresee a mass exodus from Johannesburg, at least not from the firms that are already established here.’
Ultimately, in an ideal scenario, the closures create a win-win situation for all firms, as the top-of-the-market firms boost profitability and the firms in the tier below pick up market share.
However, as major players narrow their focus, the question is whether they can sustain their success in an increasingly competitive landscape. As DLA Piper’s Simon Levine noted, while streamlining geographic footprints may improve profitability, ‘the narrower you go, the more you’re fighting over the same small piece of pie.’
