The Last Word: 2020 visions Legal Business11 February 2020The Last WordComment ‘The next decade will decide whether firms become more like the Big Four or develop their own distinct model. They can no longer rely on informal control.’Laura Empson, Cass Business SchoolYour limit of 1 article in 30 days is up. Please login for full access or subscribe. Corporate users - click here for simple access (no password needed). For more information, please contact [email protected] Related ContentMore in this categoryThe Last Word: Private eyesThe Last Word: Capital callThe Last Word: Euro visionThe customer is always right – which firms do clients rate most highly?Footing the bill – as chargeout rates spiral, will clients put their foot down?Rising to the challenge – tough market rewards for firms with clearest focusLast Word: Global visionMaking an ESG lawyer – law firms search for the magic formulaStressing the positives – why opening up about the demands of City life helps everyone