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Two observations from the GC of BT Technology, Chris Fowler, stand out in our innovation feature, ‘Arrested development’. One: ‘If the work is repeatable and needs delivering to certain set outcomes at a certain price point, you become agnostic as to who is actually doing the work’ – suggesting the sacred cult of the individual may be diminishing in the eyes of clients. Two: ‘It always appears to us that the partner wins the work, the partner prices the work, and the partner delivers the work. I struggle with that in today’s world.’
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