
Adviser reviews
In-house teams may have grown in size and stature over recent years, but their external adviser panels are definitely shrinking. As a result, law firms find themselves increasingly at the sharp end during adviser reviews (see box ‘Cutting back’, below), with clients pushing for better rates, greater efficiencies and added extras.
The use of alternative fee arrangements (AFAs), reverse auctions and value accounts is well documented but recent years have also seen procurement teams playing a larger part in the buying of legal services, as well as the creation of more specialised procurement roles to support the legal function.