‘When you’ve got your mouth wrapped around the firehose, it becomes really hard to step back and design better ways of doing things,’ comments Checkout.com general counsel (GC) and chief operating officer Joshua Kaplan. ‘But there are times when you just have to force it to happen.’
A slightly mangled metaphor, but time-pressed GCs get the point. This encapsulates the approach an increasing – but still select – group of GCs are taking. The GC as a force for change is a widely discussed but rarely dissected topic: the legal industry waxes lyrical about its desire to do things differently in areas such as diversity and inclusion, mental health, billing and alternative ways of delivering legal services, but the progress of such initiatives are often difficult to track.