Maybe it was the fear of being kidnapped in South America that drove RSA group chief legal officer and company secretary Charlotte Heiss into the insurance business. Or maybe it was catching hypothermia while diving the wreck of bombed Greenpeace ship, Rainbow Warrior, in New Zealand. Or maybe it was drinking vodka with aluminium smelter workers in Siberia while trying to do due diligence on a deal.
Throughout her life Heiss has navigated many a challenging situation, stretching back to when a careers counsellor told her she should marry a lawyer rather than become one. So it is not surprising that she admits the insurance industry seemed unglamorous to her as a Linklaters associate when an in-house role first came up at RSA in 2010.