Attending a conference recently for general counsel was a reminder that for all the chasm that remains between clients and law firms, they have both imbibed many of the same corporate fashions. A few years back it was all adding value and performance, now it is ‘values’, ‘authenticity’ and other forms of Diet Coke morality.
Talk to law firms, as with plcs, and without irony, you will hear much about ‘tone from the top’, ‘walking the talk’ and interchangeably using ‘piece’ when you mean ‘issue’. Which would all be fine if there was any indication this was leading to a more ethical or caring profession. It would also help if such talk resonated remotely beyond the upper echelons of the corporate and professional services worlds, and did not provoke huge cynicism in staff and clients.