During the original dot-com boom, there was a brief period – oh so brief – when legal technologists and managing partners were almost on the same page. With both camps dreaming of dramatic use of IT projects to revolutionise the legal business – the era of Blue Flag – there were big sums signed off, in many cases with poor results when it came to the hard grind of implementation. Dot-com boom turned to bust and IT professionals were once again from Venus and fee-earners from Mars.
Aside from Linklaters’ high-stakes investment in a platform from SAP during the 2000s, technology has shifted in recent years towards pragmatism and smaller initiatives. Mirroring the wider shift towards flexible tech, chief information officers (CIOs) are increasingly focusing on off-the-shelf tools that can be rapidly adapted at competitive costs.