Increasingly mobile knowhow in law firms is not only being more flexibly deployed at law firms, it’s being packaged up for clients. We chart the evolution of KM from library to GC’s office.
Lisa Smith, head of knowledge services at DWF, provides a small but telling insight into how far knowledge management (KM) services have come in delivering value through business intelligence to their lawyers. She recalls a recent occasion where a partner had a key client meeting one morning, but there was a major development the night before involving a fire at one of the client’s premises. ‘We were able to alert the partner well in advance so that he was prepared,’ says Smith.